Services · Core module
IT Operations
Covers MDM, Workspace or M365 administration, endpoint protection, onboarding, offboarding, asset inventory, and Tier 2–3 escalation.
- Replaces
- IT Manager
- Where it sits
- Included in Managed, Complete
Scope
What we own.
Every line is work an engineer carries, reports on monthly, and hands over documented if the retainer ends.
- MDM deployment and management — Intune, Jamf or Kandji
- Google Workspace or M365 administration and hardening
- Endpoint protection deployment and management
- Onboarding and offboarding execution
- Asset and license inventory
- Tier 2 and 3 helpdesk escalation
Boundaries
What this does not cover.
Stated up front so the scope in your proposal matches what actually gets done.
- Co-managed and cybersecurity-led. Tier-1 helpdesk is not included.
Related
The rest of the retainer.
Modules combine. Most engagements run three or four together.
Talk through IT Operations.
Bring the systems, the role this has to cover, and the deadline. We come back inside 48 hours with a written scope.